Digital Support (“we”, “us”, “our”) operates the website https://digitalsupport.agency. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. If you have any questions about this policy, contact us at hello@digitalsupport.agency.
What information we collect
Contact form: when you send us a message through our contact form, we collect your name, email address, the services you are interested in, your project budget and your message. We use this only to reply to you and prepare a proposal.
Comments: if you leave a comment, we collect the data shown in the comment form, your IP address and browser user agent string to help detect spam. An anonymized string created from your email address (a hash) may be provided to the Gravatar service to check whether you use it.
Media: if you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS), as visitors can download and extract that data.
Usage data and analytics: we use Google Analytics (via Google Site Kit) to understand how visitors use the site, such as the pages visited, approximate location, device and browser. This information is aggregated and does not identify you personally.
WhatsApp chat: if you contact us through the WhatsApp button on the site, WhatsApp’s own privacy policy applies to the messages you send there.
Cookies
If you leave a comment, you may opt in to saving your name, email address and website in cookies. These last for one year. If you visit our login page, we set a temporary cookie to check whether your browser accepts cookies; it contains no personal data. When you log in, we set cookies to save your login information and display choices. Login cookies last for two days, and screen-options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you edit or publish an article, a further cookie will be saved in your browser.
Embedded content from other websites
Pages on this site may include embedded content (for example videos, images or articles). Embedded content from other websites behaves exactly as if you had visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
Who we share your data with
We do not sell your personal information. We share data only where necessary to provide our services: with the email service we use to receive contact-form messages, with Google Analytics, and with spam-detection services that check visitor comments. If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely so we can recognise and approve follow-up comments automatically. Contact-form messages are kept only as long as needed to handle your enquiry. For users who register on our website (if any), we store the personal information provided in their user profile.
What rights you have over your data
If you have an account on this site, or have left comments, you can request an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.